Returns Policy
At Vape Enterprise, customer satisfaction is our priority. If you need to return a product, please follow our guidelines below.
1.Eligibility for Return- Unopened and Unused Products: Products that are unopened, unused, and in their original condition can be returned within 14 days of delivery.
- Exclusions: Due to hygiene and safety concerns, we cannot accept returns on items that have been opened, used, or otherwise tampered with. E-liquids and disposables are also non-returnable unless faulty.
We take product quality seriously. If you receive a faulty product, please contact us within 30 days of receiving it for a replacement, repair, or refund. Verification of the defect may be required.
3. Return Process- Contact Customer Support: Before returning any item, reach out to our support team with your order number and product details.
- Return Instructions: Once your return is approved, we will provide a return authorization and instructions. Returns without authorization may not be processed.
- Refunds: Approved returns are processed within 5-7 business days of receiving the item back at our facility. Refunds are issued to the original payment method used at checkout.
- Exchanges: Exchanges may be arranged for eligible items, depending on availability. If the requested item is out of stock, a refund will be provided instead.
For non-faulty returns, the customer is responsible for return shipping fees. If a return is due to a fault with the product, we will cover the shipping costs.
6. Exceptions and Additional Notes- Clearance and Sale Items: Some discounted items may be final sale and ineligible for return. Please refer to individual product listings for details.
- Packaging and Condition: Returned items should be securely packaged to avoid damage during shipping. We reserve the right to refuse a return if the item arrives damaged due to inadequate packaging.
For any questions, please feel free to contact our customer service team. We’re here to help!
7. Contact InformationFor any questions about these Terms and Conditions, please contact us at:
- Email: admin@vapeenterprise.co.uk
- Phone: +44 7572 419393
- Address: 1st Floor, Cash's Business Centre, 228 Widdrington Rd, Coventry CV1 4PB, United Kingdom