1. Introduction

Vape Enterprise is committed to protecting your privacy. This policy outlines the information we collect, how we use it, and your rights concerning your data. By using our website, you agree to the terms outlined in this privacy policy.

2. Information We Collect

We gather various types of information to provide and improve our services, which can be divided into two categories: personal information and automatic data.

• Personal Information Provided by You: When you create an account, place an order, or interact with us, we may collect your name, email address, shipping and billing address, payment information, and order details. This information is used to fulfil your orders, provide customer support, and send communications.
• Automatically Collected Information: We automatically collect data such as IP addresses, browser type, device details, and usage patterns. This data helps us monitor and improve our website's performance, user experience, and security.

3. How We Use Your Information

We use your data responsibly, for purposes such as:

• Order Processing: To manage and fulfil your orders.
• Customer Support: To provide assistance regarding your inquiries or issues.
• Marketing and Promotions: With your consent, we may send you promotional emails and offers. You can opt out at any time.
• Analytics and Improvements: We analyse website activity to improve user experience, troubleshoot issues, and enhance security.

4. Sharing of Information

We do not sell your personal information. However, we may share your information with trusted partners as necessary:

• Service Providers: We may share your information with third parties who assist us in processing payments, managing orders, and fulfilling deliveries. We ensure that our partners adhere to strict confidentiality and data protection standards.
• Legal Requirements: We may disclose information if required by law, or to protect our rights, safety, or property.
• Business Transfers: In the event of a merger or sale, customer information may be transferred as part of business assets, but will remain subject to this privacy policy.

5.Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example, data related to orders may be kept longer for tax and accounting purposes.

6. Data Security

We prioritize the security of your information by implementing safeguards, including encryption, secure servers, and restricted access. Despite these measures, please note that no transmission of data over the internet is entirely secure.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and gather analytics. You can control your cookie preferences through browser settings.

• Essential Cookies: Necessary for website functionality.
• Analytical Cookies: Help us understand how users interact with the website.
• Marketing Cookies: Enable personalized offers and advertisements.

8. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect data from children. If we become aware of any such data, it will be promptly deleted.

9. Updates to Our Privacy Policy

We may update this privacy policy periodically. Any significant changes will be posted here, and we will notify users via email or other communication methods when appropriate. The “Last Updated” date at the top of this document will reflect the most recent revisions.

10. Contact Us

For questions, concerns, or requests regarding this policy, please reach out to us at:

• Email: admin@vapeenterprise.co.uk
• Phone: +44 7572 419393
• Address: 1st Floor, Cash's Business Centre, 228 Widdrington Rd, Coventry CV1 4PB, United Kingdom