Ordering & Delivery
Q: How long does delivery take?
A: Standard delivery typically takes 2–3 working days. Express next-day delivery is available on orders placed before 2pm Monday–Friday. You can check your chosen shipping method at checkout.
Q: Do you offer free delivery?
A: Yes — we offer free standard delivery on orders over a qualifying threshold. Check our current offers page for the latest free delivery deal.
Q: How do I track my order?
A: Once your order is dispatched, you’ll receive a tracking link via email. You can also log into your account to view order status.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly, so please contact us at admin@vapeenterprise.co.uk as soon as possible. We’ll do our best to help, but we can’t guarantee changes once an order is in fulfilment.
Age Verification & Legal
Q: Do I need to verify my age to buy?
A: Yes. All customers must be 18 or over to purchase from Vape Enterprise. We use age verification at checkout in compliance with UK law. We operate a strict Challenge 25 policy.
Q: Is vaping legal in the UK?
A: Yes, vaping is legal in the UK for adults aged 18 and over. All products sold on our site comply with UK TPD (Tobacco Products Directive) regulations.
Q: Are your disposable vapes TPD compliant?
A: Yes. All disposable vapes we sell are fully TPD compliant, with a maximum tank size of 2ml and nicotine strength of up to 20mg/ml.
Products
Q: What is the difference between a disposable vape and a pod kit?
A: A disposable vape is a single-use, pre-filled device — no charging or refilling needed. A pod kit is a rechargeable device where you replace the pod or refill it, making it more cost-effective long-term.
Q: Do you sell nicotine pouches?
A: Yes. We stock a range of nicotine pouches including nootropic pouches like HEX. These are tobacco-free and used by placing under the lip — no vaping required.
Q: Do you sell IQOS devices?
A: Yes. We stock a range of IQOS heated tobacco devices and HEETS sticks. IQOS heats real tobacco without burning it, producing no smoke — only vapour.
Q: What nicotine strengths do you offer?
A: We stock products ranging from 0mg (nicotine-free) up to 20mg/ml, in line with UK TPD regulations. Nicotine pouches may vary — check individual product listings for details.
Returns & Refunds
Q: What is your returns policy?
A: We accept returns on unopened, unused products within 14 days of delivery. For hygiene reasons, opened vaping products cannot be returned unless faulty. See our full Returns Policy for details.
Q: What if my product is faulty or damaged?
A: If you receive a faulty or damaged item, please contact us at admin@vapeenterprise.co.uk within 48 hours of delivery with your order number and a photo. We’ll arrange a replacement or refund promptly.
Account & Loyalty
Q: Do you have a loyalty programme?
A: Yes! We run a loyalty rewards programme where you earn points on every purchase. Points can be redeemed for discounts on future orders. Visit our Loyalty Page to learn more.
Q: How do I refer a friend?
A: You can refer friends through our Referral Page. When your friend makes their first purchase, you’ll both receive a reward.
Q: How do I contact customer support?
A: You can reach us by email at admin@vapeenterprise.co.uk. We aim to respond within 1 business day.